We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it.
Our Privacy Promise
- The good stuff. We will only use your data to up your experience.
- Locked down. We’ll protect your data like it’s our own.
- Straight talking. We’ll always talk your language and have your back – no nonsense, no surprises.
- No spam. You decide what and how you hear from us.
- Just the essentials. Your info won’t just hang about – if we don’t need it, we’ll delete it.
Protecting Your Privacy
At Puppy Weight Calculator, we are 100% committed to protecting your privacy and security. We are customers ourselves, so we totally appreciate and respect how important privacy is.
How We Use Your Information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your Personal Details
Such as your name, date of birth, gender, address, email address, social media handle, screen name, and phone number.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Identify you when you visit our website or contact us | Checking your identity helps us to keep your information safe from fraudsters | Legally, we have to do this and it is also important for us |
| Send you account and service updates, such as updates to our Terms and Conditions and order confirmations | To keep you informed of any changes to Puppy Weight Calculator services | Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated |
| Manage your participation in any promotions, offers or discount schemes you choose to participate in | To ensure you receive any discounts or offers relevant to you at the time e.g. Student discounts | We will treat this as an important contract commitment to you if you choose to participate |
| Direct you to the right part of our website | To get you to the products that you want faster | It’s important to us that you get the best out of your Puppy Weight Calculator experience |
| Send you information about our products and services | We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below) | It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer! |
Your Dog’s Information
(if you choose to tell us this).
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| We use advanced features on our website to help make recommendations about products | We want you to love the products you hear about or buy from us | It’s important to us that you find the right products for you |
Your Payment Information (Transactional Data)
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our Site] (“Transactional Data”). The Transactional Data may include your contact details, your card details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. [Payment processing on our Site is handled by our payment services providers, Stripe Inc. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/privacy.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Take payment, and give refunds | After all – we’re not giving all our stuff away! | It’s important to us and an important part of our contract commitment to you |
| Keep a record of any financial transactions with you | We need to know what you have paid for (and we have to tell the tax man about our income too!) | Legally, we have to do this |
Your Contact History With Us
What you’ve said to us — for example, by email, on instant chat, on Social Media, or in private message. If you contact us by phone we record calls to our customer care center, too.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Provide customer service and support | After all, you expect the best service from us! | It’s an important part of our service and also part of our contract commitment to you |
| Improve the services and support we provide to you | So that you get the best possible customer service | It is important for us to train our staff |
Purchase History and Saved Items
What you’ve bought in the past.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Help you keep track of items you like, update you when we have new availability and let you share them, your way | To help you get to the products that you like faster and so you can get the best out of our products and your account | It’s up to you if you want to use these services but we would love you to share all our good stuff |
| Handle returns in accordance with our Terms and Conditions and provide customer service and support | Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought! | It’s an important part of our contract commitment to you |
| Analyze what you have bought, searched for, or returned, which helps us find out what you like. | To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition. | It is important for us to know your preferences. |
| We match your purchases to links from affiliates who might have introduced you to Puppy Weight Calculator or promoted a particular product when you visited their site. We share relevant purchase history with them, so they know when they have made a successful introduction | We have a number of “introducers” who direct new customers to us or promote our products on their sites | It is important for us to generate new customers through different sources |
Information About Your Phone or Laptop, and How You Use Our Website and App
Information collected when you browse our site or use our app, including your IP address and device type, how you use our website and app (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Identify you when you visit our website | If we can remember you, we can give you the best possible experience | It is important for us that you get the best experience |
| Improve our website and set default options for you | It’s important for us, and it’s much easier for you and it also helps us to protect your information | It is important for us to know what you like to give you the best experience |
| Send information about our products and services to you | We like to keep you up to date and help you find products. You can find out more in our section on Marketing messages below | It is important for us to show you things we think you will like and that may make your Puppy Weight Calculator experience better |
| Show you PuppyWeightCalculator.com advertisements as your browse the web | So you can see our latest products and deals that we think you will love | It is important for us to show you things we think you will like |
| Monitor visitors to our site and analyze their behavior | To protect our website and to help make our service better | This is important for us and legally, we have to do this! |
Information from Social Media or Accounts You Link to Us
What we do if you link your Social Media or your third-party accounts to us. We will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Analysis to understand what you like, how you might share your likes with your friends and how you might influence others with your preferences | It helps improve any recommendations we make to you and we may invite you to take part in surveys, reward schemes and other pet related activities. | It is important for us to know what you like to give you the best experience |
| Provide product recommendations | So you can quickly spot things which take your fancy | It is important for us to show you things we think you will like |
If you post comments about Puppy Weight Calculator, tag Puppy Weight Calculator or post photos to our Social Media pages.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Monitor our customers views or opinions | We may want to respond to you or react, particularly if you are unhappy with something. | It is important for us to know what you think about us |
| We use public sources of information to help us investigate fraudulent activity | To prevent and detect fraud against either you or Puppy Weight Calculator – unfortunate, but absolutely essential | This is important for us to protect our service, to protect you and to stop this |
Your Responses to Surveys, Feedback, and Giveaways
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| We occasionally ask for feedback on our website or how you feel we are doing. Generally, responses are anonymized but we may want to respond to you directly, for example if you mention you are unhappy with something | It makes good sense to check how you feel about us and your purchases from time to time and we can use this information to improve our service. | It’s up to you whether you take part. |
| Manage the giveaways that you choose to enter and get prizes to the winners. We will let you know how we use your data at the point of entry. | We need to let you know if you win! | If you take part we will treat this as an important contract commitment to you. |
Other Identifiable Information
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| We allocate you a unique number when you first shop with us (your customer ID) | This allows us to uniquely identify you | It’s an important part of our contract commitment to you |
| Proof of your identity | We sometimes need to check your identity – for example to confirm it is you that placed an order, or if you say you are a student | It’s an important part of our contract commitment to you |
You don’t have to give us all of this personal information, but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.
Fraud Prevention and Detection
We use any of the above categories of information to identify, prevent and detect fraud, against either you or against Puppy Weight Calculator. Detecting and preventing fraud is an unfortunate, butan absolutely essential part of our service and our contract commitment to you. Legally, we have to do this, and it is very important for us.
We also use Purchase history data, to protect our service and uphold our Terms of Service as part of our contract commitment to you, as part of this we may make use of computer-system decisions to protect Puppy Weight Calculator and our Service. Your rights in relation to this are detailed below.
Personalizing Your Puppy Weight Calculator Experience
We use the data we collect to help us provide you with the best service, the best experience and to show you the latest and greatest products and services that we think you will love.
Sharing Your Information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we may share your data with the following categories of companies as an essential part of being able to provide our services to you:
- Companies in the Puppy Weight Calculator group, as sometimes different bits of our group are responsible for different activities
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners, and website hosts, who help us run our business
- Affiliates who help us reach out to potential new customers or promote our products on their websites
- Law enforcement and fraud prevention agencies, so we can help tackle fraud
You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfill the services you have asked for:
- Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you
- Other third party payment providers, when you choose to use their payment services
If you would like to know more about the 3rd parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below.
We may also provide third parties with aggregated and anonymized information and analytics about our customers. Before we do so, we will make sure that it does not identify you.
Google Analytics
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Advertising
This Site is affiliated with CMI Marketing, Inc., d/b/a CafeMedia (“CafeMedia”) for the purposes of placing advertising on the Site, and CafeMedia will collect and use certain data for advertising purposes. To learn more about CafeMedia’s data usage, click here www.cafemedia.com/publisher-advertising-privacy-policy
Marketing Messages
If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.
How to Stop Marketing Messages From Puppy Weight Calculator
You can control the marketing communications you receive from us through the Contact Preferences section of your Puppy Weight Calculator account. You also have the following options:
- Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.
- Any Method of Marketing: You can contact our Customer Support team. Once you do this, we will update our records to ensure that you don’t receive further marketing messages.
If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.
Seeing Advertisements for Puppy Weight Calculator Online
We use online advertising to keep you aware of what we’re up to and to help you see and find our products.
You may see Puppy Weight Calculator banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies.
The banners and ads you see are based on information we hold about you, or your previous use of Puppy Weight Calculator (for example, your Puppy Weight Calculator search history, and the content you read on Puppy Weight Calculator) or on Puppy Weight Calculator banners or ads you have previously clicked on.
This Information is Collected Using the Following Technologies
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising via the following links:
- Facebook – https://www.facebook.com/settings/?tab=ads
- Google – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Keeping Your Information
We’ll hold on to your information for as long as you continue to be a Puppy Weight Calculator customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.
If you no longer wish to be a customer you can contact our Customer Support team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.
Your Rights
You have a lot of rights relating to your personal information, these are:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages
- The right to withdraw consent for any consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to ask us to explain any computer-system decision about you
- The right to complain to your data protection regulator
If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.
Changes to How We Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Puppy Weight Calculator website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Puppy Weight Calculator.
Cookies
We use cookies on our website. For more information on cookies, please see the section above titled Seeing Advertisements for Puppy Weight Calculator Online.
European Residents
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
How to Contact Us
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
- Please don’t hesitate to contact our Customer Support team, who will be happy to answer any questions you may have.
You can contact us at support@puppyweightcalculator.com. Or if you’d like to, you can write to us at: